We understand that purchasing items online doesn't always go as planned, Zillah offers a full refund within 7 days of receiving your order.
Returns must be requested within 7 days of receiving your item by emailing email@example.com
Once we receive your return, please allow 2-3 business days for your return to be processed.
At this time, we are unable to offer exchanges. If you require a replacement size or alternative item/s, you will need to place a new order and return your other item. Due to our limited quantity drops, we cannot guarantee that we will have your preferred size/style in stock.
TERMS & CONDITIONS
All item/s must be unworn, in original condition, with all tags still attached and in the original packaging. Please ensure all swimwear items are tried on with underwear and sanitary stickers must be intact. Zillah has the rights to deny any item/s that aren't returned in their original condition. Please be sure to take care when trying on garments, as we do not accept garments that have signs of wear such as makeup stains etc.
The cost of the original freight and return to the warehouse will not be reimbursed or refunded as mentioned under the Australian Consumer Law. If the package does not reach us safely we will not be able to issue the refund. We recommend sending with a postal service with tracking to avoid any issues.
We cannot accept ANY returns on any sale items or items purchased using any promotional codes. Please select items during promotional/sale periods carefully to avoid any disappointments.
If you have received a faulty item please email us at firstname.lastname@example.org with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by Zillah. Faulty items do not include those that have already been worn.
No cancellations, changes or refunds can be made once an order has been placed and payment has been processed.
COST OF RETURNS
The shipping cost incurred by the customer for returning item/s are NOT covered or reimbursed by Zillah, unless an item is deemed faulty. Subject to our obligations under the Australian Consumer Law for any return you will be responsible for shipping charges.